Job Description
Focused on providing exceptional technical support, this role ensures effective troubleshooting, system issue resolution, and collaboration across global teams, while maintaining a customer-centric approach.
**What you will be doing**:
- Provide technical support across multiple products, demonstrating strong troubleshooting and analytical skills.
- Diagnose, analyze, and resolve issues related to third-party integrations, SQL databases, and data formats such as JSON and XML.
- Support credit card hardware and processing issues when applicable.
- Independently investigate and learn systems, processes, and tools to resolve customer challenges effectively.
- Stay calm and professional when working directly with customers to address concerns and deliver solutions.
- Collaborate with local and international teams, including Monterrey, India, and the US, to achieve efficient outcomes.
- Balance reporting to both local management and US-based leadership while ensuring...
**What you will be doing**:
- Provide technical support across multiple products, demonstrating strong troubleshooting and analytical skills.
- Diagnose, analyze, and resolve issues related to third-party integrations, SQL databases, and data formats such as JSON and XML.
- Support credit card hardware and processing issues when applicable.
- Independently investigate and learn systems, processes, and tools to resolve customer challenges effectively.
- Stay calm and professional when working directly with customers to address concerns and deliver solutions.
- Collaborate with local and international teams, including Monterrey, India, and the US, to achieve efficient outcomes.
- Balance reporting to both local management and US-based leadership while ensuring...
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