Technical Architect

Who are we looking for?

A Level 3 Skilled Network - Routing/Switching/Wireless and Security skilled Engineer to be a part of the 24x 7 IT Infra Operations Team operating from ORR GNOC Room

Technical Skills:

 Network and Security engineer will have to provide primary Level- 3 support for Incidents, Change and request tickets by troubleshooting / analyzing across Mphasis Network & Security platforms.

 Routing and Switching is the Key Primary Skill with experience preferably across all Routing Protocols and experience in Cisco/HP/Aruba devices as the preference.

 Security (Firewalls/IPS/IDS/Proxy) is the Secondary skill with experience across all major Vendors on Security appliances like Cisco/HP/Aruba/Palo Alto/Fortigate, etc.

 Execute changes and periodic device upgrade, migration, integration activities along with L1 & L2 Engineers and Oversee/Supervise the L1 & L2 Enggs in the specific shifts being managed by the L3 Engg

 Understanding vertical domain SOP's and manage environment as per defined SOP's

 Coordinate with OEM for product related fixed, ensure high uptime and standardization of configuration in devices

 Periodic Failover testing, execute corrective action as needed for high infrastructure uptime to support business

 Train/Supervise & Guide the L1 & L2 Enggs in the team and drive the New Technology Learning & Adoption within the team

 Support and implement, Create policies, Log and Data analysis, Configurations and Action of critical from SOC along with analysis and quick remediation.

 Network diagram update as per the land scape changes with new device & technologies

 Attend regular internal and client meetings when at work.

 Work in 24X7 environment in rotational shift to support operation.

 Scripting Knowledge > VB/PowerShell

Process Skills:

 Intermediate knowledge in VA Fixing and Monitoring.

 ServiceNow Tool Work Experience

 Incident / Change and Request Management Process Experience

 Basic knowledge in Cloud Configuration & Troubleshooting (AWS and Azure).

Behavioral Skills :

 Team Player

 Good Communication and Mail Writing Skills

 Problem Solving, Good Analytical Skills and Good Coordination Skills

Qualification:

 Undergraduate Mandatory (BE or a similar UG qualifications)

 Technical Certifications (like CCNP, CCIE, Fortigate, Palo Alto, AWS, Azure, Aruba, etc.) will be an added advantage Not Mandatory

What's in for you?

 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.

 You get an open and transparent culture along with freedom to experimentation and innovation