Technical Architect - ServiceNow ITSM & CSM

Scope:

• The ServiceNow team partners with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions.

• The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations.

• The individual will be responsible for end-to-end solution design, module implementation, and technical governance across ServiceNow modules like ITSM, CSM, CMDB, ITOM, and Integrations.

• The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members.

Technical Environment:

• ServiceNow Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub

• Scripting & Development: JavaScript, Glide scripting, UI customization, Flow Designer, Workflow

• Integrations: REST, SOAP, JDBC, LDAP, OAuth, SSO, MID Server

<...