Job Description

Responsibilities

:
  • Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
  • Problem management with focus on wide scale technical issues.
  • As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

    • Qualifications:

  • 2 year experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
  • Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
  • Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
  • Languages: Fluency in English is a must. 

    •  Education:

  • Bachelors in Information Technology (B.Tech, BE or MCA) or equivalent.

    • Company Benefits & Perks: 

  • Competitive salary package.
  • Performance based annual bonus (cash and stocks).
  • Group Medical & Life Insurance.
  • Modern offices with free amenities & fully stocked cafeterias.
  • Monthly food card & company paid snacks.
  • Hardship/shift allowance with company provided pickup & drop facility*
  • Attractive employee referral bonus.
  • Frequent company sponsored team building events and outings.

    • * Depending upon the shifts.

    **The benefits package is subject to change at the management's discretion.

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