Technical Assistance Process & System Lead

Description du poste

Filière/Métier

Engineering - Engineering

Intitulé du poste

Technical Assistance Process & System Lead

Contrat

CDI

Statut

Cadre

Description de la mission

Mission:
• Design and optimize global technical assistance processes.
• Ensure quality and consistency of technical support processes in/cross all regions.
• Implement and harmonize a single tool for managing technical assistance activities worldwide


Main Responsibilities:
• Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks.
• Implement the new technical Assistance workflows in all regions and technical perimeters
• Leverage deep knowledge of workshop and Technical Assistannce operations to identify pain points and propose simplified, effecti...