Job Description

Job Description

Requisites

Experience (years): Minimum 3 years of experience

Industry / Technology background:

  • Worked as a technical author in an IT firm.
  • Exposure to Single sourcing
  • Exposure to writing standards.
  • Experience of having worked on MadCap Flare

    • Location: Mumbai

    Working Hours: Regular

    Qualification Criteria/Work Experience

    Essential:

  • Good verbal and written communication skills
  • A proven ability to write documents concisely and in good quality technical English.
  • At least 2-3 years’ experience working on a large context-sensitive online help project.
  • At least 2 years’ experience working with Madcap Flare
  • Experience of working with and adhering to writing style guidelines
  • Experience of working on multi-author projects
  • A familiarity with the Agile software development process
  • The ability to analyse and estimate documentation projects accurately.
  • An understanding of the single source publications methodology
  • The ability to respond to fluctuating demands in a flexible and professional manner.
  • Experience of developing/authoring training material.

    • Desirable:

  • A familiarity with version-controlled projects (specifically SVN)
  • Knowledge of other Help Authoring Tools such as RoboHelp and FrameMaker
  • Advanced working knowledge of Microsoft Office and Excel
  • Good working knowledge of Adobe Acrobat Pro
  • Good working knowledge of Microsoft 365

    • Overall Project/Task description

    The successful candidate will need to be able to:

  • Write good quality user assistance in a variety of formats for in-house software applications.
  • Work closely with the Documentation Manager, providing regular updates to the status of the project.
  • Work closely with members of the Documentation Group and Training team to produce good quality training material.
  • Work closely with developers, business analysts and SMEs to obtain clarification on technical content.
  • Ensure deliverables are available at the designated time according to the project schedule.
  • Ensure that all deliverables are to the required quality

    • Personal attributes

  • Ability to work with a team of diverse and technically strong team members developing systems level applications.
  • Ability to communicate and collaborate effectively with team members located elsewhere within the UK and India
  • Demonstrate an enthusiastic and proactive approach to technical authoring.
  • The ability to proactively suggest and implement process improvements.
  • The ability to work flexibly and imaginatively in a changing and evolving project environment.

    • Qualifications

    Any graduate

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