Job Description
Overview
We are looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Billing TSE, you’ll be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience.
Responsibilities
- Responding to complex inbound Billing & Technical service requests over the phone and email per day directly with customers.
- Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
- Reconciling invoicing to vendor invoice or SAP and making data driven conclusions on resolution.
- Ability to process credit and debits as needed
Apply for this Position
Ready to join Ingram Micro? Click the button below to submit your application.
Submit Application