Technical Business Analyst

Software Business Analyst

ROLE DESCRIPTION SUMMARY

As a Technical Business Analyst, you will be responsible for assisting in the translation of business needs into clear, actionable, and technically sound requirements that development teams can implement. You will analyze existing systems and workflows, break down functional and non-functional requirements, and produce documentation such as process maps, data flows, acceptance criteria, and user documentation. In addition to supporting solution design and validating delivered features, you will also analyse incident and problem trends, reviewing root causes, recurring patterns, and system behaviours to identify where processes, requirements, or system logic need improvement. By working closely with product owners, developers, testers, architects, and the Incident Management Lead, you will help ensure that software solutions are accurate, scalable, resilient, and align...