Technical Business Support Engineer

Morgan McKinley is hiring for a Technical Business Support Engineer for a 12-month contract assignment with a possibility to extend or to go perm

Responsibilities:

• Monitor and prioritize daily customer support tickets, handling triage and escalation as needed.
• Respond to alerts indicating out-of-trend metrics, coordinating action with relevant stakeholders.
• Provide daily business summaries for hand-over between regions and review inbound emergency escalations.
• Identify recurring issues and develop runbooks or guides to facilitate resolution.
• Build dashboards to track support health metrics and proactively communicate customer issues across teams.

Requirements:

• BA/BSc degree in a computer-related field with over 4 years of experience in technical support, site reliability engineering, or similar roles.
• At least 2 years of project experience, effective in communication across all organizational l...