Job Description

The Opportunity

  • Qualified candidates must currently live in the Irving, TX area.
  • Day Shift hours with rotating weekends.
  • Travel up to 5 %

    • What You’ll Work On

  • Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays.
  • This role is to troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue.
  • This role serves as a first point of contact for diagnostics customers with instrument and / or assay issues.
  • The representative is also responsible for developing customer relationships and enhancing customer experience.
  • Manage and resolve basic to moderately complex customer issues via remote technology such as instrument screen sharing and AbbottLink.
  • Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer is...

    • Apply for this Position

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