Technical Consultant

Job Title:- MS Dynamic 365 Technical Consultant/Developer

The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using SSIS, Power Automate and Power Apps.

The selected candidate will work as part of the development team, and report to the project manager and technical lead

Work Location:- LTIM Pan India

Experience:- 10+ Years

Qualification

Essential Job Functions & Required Skills:-

• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service.

• Proficiency in designing, developing and implementing business processes, plugins and workflows.

• Experience in designing and creating custom entities and relationships between those entities.

• Experience in handling multiple business unit with data segregation and cross BU access/roles.

• Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment. Upload Screenshots and knowledge Management integrating SharePoint.

• Experience of software development using Microsoft .Net, C#, JSON and jQuery.

• Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps.

• Proficient with SSIS ETL tools. Min 6 Years of experience.

• Should have hands on experience on different transform components like conditional split, derived column, data conversion, BDD, merge join, multicast, File system task,

• Design and develop SQL Server stored procedures, functions, views and triggers to be used during the ETL process.

• Designing and developing SSIS / SQL ETL solutions to acquire and prepare data from various systems.

• Builds data transformations with SSIS including importing data from files, moving data from one database platform to another.

• Design, implement and maintain database objects (tables, views, indexes ) and database security.

• Analyze and develop strategies and approaches to import and transfer data between source, staging and various destinations. Good to have CRM knowledge.

• Should be able to troubleshoot existing packages