Technical Consultant

Is technical support a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies they will train you in every aspect of the job. Whatever your profile and experience is, you will have the opportunity to make a difference

Your responsibilities and impact as a Technical Consultant will be:

• Providing support to customers by responding to inbound requests and document relevant case information
• Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels
• Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels
• Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

Skills, qualifications and interests you need to succeed in th...