Job Description

Qualification –  BE/BTech inMechanical Engineering or equivalent

Relevant Experience – 3 to 6 years

Role/Responsibilities –  Technical Support on Teamcenter Application, Licensing, Installation and Administration.

Provide technical support : Provide comprehensive technical pre-sales & post-sales support on Siemens products portfolio to customers and prospects across India with good expertise on Teamcenter.

  • Resolve user issues, product usage queries, etc.
  • Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable.
  • Manage and review all technical activities of strategic and assigned accounts.
  • End-to-End ownership of tech support requests from opening until closure, ensuring customer satisfaction via visit, phone and e-mail.
  • Deliver answers/solutions to the customers in a timely manner.
  • Planning/delivering trainings, technical workshops and enablement sessions for customers and internal teams.
  • Deliver solution presentations to prospects, at both the end user and senior management level.
  • Present solutions in live demos during tradeshows and seminars.
  • Organize and manage technical-sales workshops/webinars.
  • Coordinate technical support activities with extended team to increase technical services quality and improve customer satisfaction.
  • Troubleshoot and resolve : Diagnose and troubleshoot technical problems in Teamcenter and NX software, such as installation issues, system errors, and workflow problems etc.
  • License support : Manage and troubleshoot licensing issues for Siemens software products and support license installations, license key renewals, etc.
  • Collaborate with clients and SIEMENS : Work closely with customers to understand their workflows and configurations, assisting them with best practices, closely working with SIEMENS team on fixing reported issues/bugs.
  • Installation & configuration : Support in the software installation, implementation, configuration, and upgrade.
  • Issue tracking and reporting : Document, track, and manage support requests ensuring timely resolution and client satisfaction. Manage prompt communication with customer.
  • Technical Documentation : Create technical documentation and knowledge base articles for users.
  • Stay updated : Maintain knowledge of the latest versions, patches, and updates in Siemens NX and Teamcenter
  • Communication : Excellent communication skills (both oral and written), with the ability to convey technical concepts effectively.

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