Job Description
Qualification -BE/BTech inMechanical Engineering or equivalent
Relevant Experience - 3 to 6 years
Role/Responsibilities -Technical Support on Teamcenter Application, Licensing, Installation and Administration.
Provide technical support: Provide comprehensive technical pre-sales & post-sales support on Siemens products portfolio to customers and prospects across India with good expertise on Teamcenter.
- Resolve user issues, product usage queries, etc.
- Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable.
- Manage and review all technical activities of strategic and assigned accounts.
- End-to-End ownership of tech support requests from opening until closure, ensuring customer satisfaction via visit, phone and e-mail.
- Deliver...
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