Job Description
Meet the Team
You will join the Global Technical Assistance Center (TAC), a team of elite technical authorities dedicated to supporting Cisco's most critical customers. We are a collaborative group of software-knowledgeable innovators who bridge the gap between complex network challenges and real-world business outcomes. Our team culture thrives on technical excellence, mutual respect, and a shared passion for powering an inclusive future through reliable connectivity.
Your Impact
As a senior-level technical authority, you will be a cornerstone of customer success within the SD-WAN domain. Your role extends beyond troubleshooting; you will own the technical relationship during critical incidents, drive product quality by partnering with Engineering, and elevate the entire organization through mentorship and knowledge sharing.
Lead the resolution of high-complexity technical cases for Cisco SD-WAN fabrics, acting as a final point of escalation.
Own and drive critical, bus...
You will join the Global Technical Assistance Center (TAC), a team of elite technical authorities dedicated to supporting Cisco's most critical customers. We are a collaborative group of software-knowledgeable innovators who bridge the gap between complex network challenges and real-world business outcomes. Our team culture thrives on technical excellence, mutual respect, and a shared passion for powering an inclusive future through reliable connectivity.
Your Impact
As a senior-level technical authority, you will be a cornerstone of customer success within the SD-WAN domain. Your role extends beyond troubleshooting; you will own the technical relationship during critical incidents, drive product quality by partnering with Engineering, and elevate the entire organization through mentorship and knowledge sharing.
Lead the resolution of high-complexity technical cases for Cisco SD-WAN fabrics, acting as a final point of escalation.
Own and drive critical, bus...
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