Job Description
**Meet the Team**
Our dedication? Delivering the best possible customer experience—every time.
**Your Impact**
As a TAC Engineer in our DCRS team, you will:
- Support customers remotely, solving sophisticated challenges in live environments.
- Collaborate with engineering and development teams to resolve critical issues.
- Reproduce and troubleshoot customer-reported problems in lab environments.
**Minimum Qualifications**
- Possess 5+ years in technical support experience at any level at any of the following areas:
- Routing & Switching Expertise (Design, Implementation, Troubleshooting)
- Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis
- Hands-on experience at least with 6 of this:
- Layer 2 Technologies: STP, vPC, FabricPath
- Network Management Protocols: PTP, NTP, DNS, DHCP
- Quality of Service: Queuing, policing, shaping
- Layer 2 Security: Port security, private VLANs, ACLs
- Layer 3 Technologies: EIGRP...
Our dedication? Delivering the best possible customer experience—every time.
**Your Impact**
As a TAC Engineer in our DCRS team, you will:
- Support customers remotely, solving sophisticated challenges in live environments.
- Collaborate with engineering and development teams to resolve critical issues.
- Reproduce and troubleshoot customer-reported problems in lab environments.
**Minimum Qualifications**
- Possess 5+ years in technical support experience at any level at any of the following areas:
- Routing & Switching Expertise (Design, Implementation, Troubleshooting)
- Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis
- Hands-on experience at least with 6 of this:
- Layer 2 Technologies: STP, vPC, FabricPath
- Network Management Protocols: PTP, NTP, DNS, DHCP
- Quality of Service: Queuing, policing, shaping
- Layer 2 Security: Port security, private VLANs, ACLs
- Layer 3 Technologies: EIGRP...
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