Technical Content Writer

Job Summary:

We are seeking an experienced Technical Content Writer for a 6-month contract to consolidate, enhance, and standardize documentation across our SaaS platform. In this role, you’ll collaborate closely with Product, Engineering, and Client-facing teams to create a unified, scalable documentation framework. If you have a talent for simplifying complex concepts and enjoy working with technical teams, this is an excellent opportunity to make a significant impact in a fast-paced environment.

Qualifications:

Experience:

• 3–6 years as a Technical Writer or Content Specialist in a SaaS or product-based organization.
• Strong understanding of software development, cloud/SaaS platforms, APIs, integrations, security, and architecture fundamentals.
• Familiarity with security standards and certifications such as ISO 27001 and SOC 2.
• Exceptional writing, editing, and information architecture skills.
• Hands-on experience with documentation tools like Confluence, Notion, and Git-based repositories.
• Ability to simplify and clearly communicate complex technical concepts.

Skills & Competencies:

• Proficiency in scripting and automation (Python, Bash).
• Excellent communication and collaboration skills.
• In-depth knowledge of GCP networking, IAM, and security best practices.
• Proven experience managing complex GCP deployments and incident response.

Key Responsibilities:

Documentation Creation & Enhancement:

• Develop, refine, and maintain high-quality technical documentation, including:
• Product requirement documents
• Design specifications
• Architecture and security overviews
• Support models and operational guides
• Release notes and internal technical briefs
• Translate complex engineering concepts into clear, structured, and user-friendly content.
• Own end-to-end platform security documentation.

Documentation Strategy & Repository Management:

• Set up and manage a centralized documentation repository using tools such as Confluence, Notion, or similar platforms.
• Define templates, content standards, and best practices to ensure consistency and scalability.
• Maintain document accuracy, discoverability, and version control across all resources.

AI-Driven Documentation Acceleration:

• Leverage AI tools to streamline content creation, editing, summarization, and auditing processes.
• Implement AI-supported workflows to enhance documentation efficiency and quality.

Working Conditions:

• 6-month contract with the possibility of extension.
• Remote role aligned to UK working hours.
• Occasional on-site presence at the Bengaluru office, with at least one week’s prior notice.