Technical CRM Consultant

Position Overview

We are seeking a highly skilled and motivated Technical SAP Specialist with deep expertise in SAP CRM, SAP ERP / S/4 , ideally complemented by working knowledge of Salesforce.com and other enterprise platforms. The ideal candidate will have proven experience designing, implementing, and supporting complex integrations across multiple systems , ensuring seamless data flow and process efficiency.

This role requires a mix of technical expertise, solution design capabilities, and integration knowledge , with the ability to collaborate across IT, business stakeholders, and external vendors.

Key Responsibilities

• Act as the technical lead and subject matter expert for SAP CRM.
• Design, implement, and support end-to-end integrations between SAP systems, Salesforce.com, and other enterprise applications (middleware, APIs, web services, etc.).
• Translate business requirements into scalable technical solutions with a focus on process optimization and system interoperability.
• Support and enhance existing SAP CRM and salesforce.com landscapes , ensuring system stability, data accuracy, and performance.
• Lead and participate in migration, and transformation projects , ensuring minimal business disruption.
• Troubleshoot, analyze, and resolve technical issues across connected systems and interfaces.
• Collaborate with cross-functional teams to define best practices for integration strategy, governance, and security compliance .
• Document technical designs, configurations, and integration architectures.
• Provide technical guidance and mentoring to junior team members and stakeholders.

Required Qualifications

Technical Skills

• Bachelor\'s degree in Computer Science, Information Systems, or related technical field.
• Strong technical knowledge and hands-on experience in:
• SAP CRM (configuration, customization, and integration)
• SAP ERP / S/4 (Sales & Service)
• Salesforce.com (platform functionality and integration points)
• Proven expertise in integration technologies and middleware (SAP PI/PO, SAP CPI, APIs, REST/SOAP web services, IDocs, etc.).
• Solid understanding of enterprise system architecture and best practices for integration.
• Strong problem-solving skills with the ability to troubleshoot end-to-end process flows across multiple systems.
• Experience in large-scale system transformation or migration projects.
• Excellent communication skills and ability to work closely with both business and technical teams.

Soft Skills

• Excellent communication and collaboration skills , with the ability to explain technical concepts to non-technical stakeholders.
• Strong analytical and critical thinking abilities , with a structured approach to problem-solving.
• High level of adaptability to changing technologies, project priorities, and business needs.
• Effective time management and organizational skills , with the ability to juggle multiple projects.
• Strong stakeholder management and interpersonal skills, fostering trust and collaboration across teams.
• A proactive and solution-oriented mindset , with a drive for continuous improvement.

Preferred Qualifications

• Salesforce certifications (e.g., Integration Architect, Application Architect).
• Experience in cloud-based integrations and hybrid system landscapes.
• Exposure to other CRM or ERP platforms beyond Salesforce and SAP.
• Knowledge of agile methodologies and DevOps practices.

What We Offer

• Opportunity to work on cutting-edge SAP and Salesforce technologies .
• A collaborative and innovative environment where your technical expertise will directly influence business outcomes.
• Professional development and training opportunities in SAP and integration domains.
• Competitive compensation and benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: Switzerland : Basel

TravelPercentage: 0 - 10%

Requisition ID: 19013