Job Description
직무 설명
Warranty Handling
Physical and virtual tire damage inspection
Review and process tire warranty and quality claims from dealers and customers
Assess claim validity based on technical standards, usage conditions, and warranty policies
Support basic claim handling and escalate technical or quality issues to relevant teams (TCS, Quality, Sales)
Enter, update, and manage complaint data in internal systems (, SAP, CRM)
Ensure that inspection for tires returned under warranty meets Corporate Customer Service standards
Escalate technical, quality, or claim-related issues to appropriate teams
Identify recurring issues and report trends for product improvement
Consult and train sales team in technical questions/aspects
Create/carry out technical trainings and presentation to external and internal customers (products, tire technology, care & maintenance, etc.)
Product Quality
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