Job Description
Job Title: Customer Support Manager (IT)
Department: Customer Services
Reporting To: Program Manager
Location: Panaji, Goa India
Job Type: Work from office
Company Profile
Open Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years’ real world experience. Our team consists of 500+ travel tech experts, solving the biggest technological issues that tour and rail operators face. 10,000 travel professionals use our technology every single day. They chose us because our technology is richer, more complete and more customer centric than any other in the marketplace.
Duties and Responsibilities
- Oversee the Ticket Management System, ensuring accurate and timely ticket resolution.
- Meet ticket SLAs as agreed upon with customers and internal stakeholders.
- Monitor productivity and efficiency metrics to drive operational excellence.
- Conduct root cause analysis on escalated issues and implement corrective a...
Department: Customer Services
Reporting To: Program Manager
Location: Panaji, Goa India
Job Type: Work from office
Company Profile
Open Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years’ real world experience. Our team consists of 500+ travel tech experts, solving the biggest technological issues that tour and rail operators face. 10,000 travel professionals use our technology every single day. They chose us because our technology is richer, more complete and more customer centric than any other in the marketplace.
Duties and Responsibilities
- Oversee the Ticket Management System, ensuring accurate and timely ticket resolution.
- Meet ticket SLAs as agreed upon with customers and internal stakeholders.
- Monitor productivity and efficiency metrics to drive operational excellence.
- Conduct root cause analysis on escalated issues and implement corrective a...
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