Job Description

Tasks

:
  • All aspects of order entry, quoting, and customer ordering.
  • Maintain purchase order records and verify price quoted against the amount billed.
  • Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
  • Assist with special projects and other duties assigned by the Plant Manager.
  • Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verification
  • Direct requests and unresolved issues to the designated resources
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquirie...

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