Technical Customer Service Representative

Overview

As a Technical Customer Service Representative, you will focus on providing exceptional customer service and software and device support to our customer base, sales representatives, and consumers. Within a performance-driven environment, you will support a variety of service programs designed to put the customer first. This will be supporting North America region.

Responsibilities

• Provide technical support to ResMed’s internal and external customers and business partners focusing on software support, device support, and general customer education through calls and email cases.
• Process data entry for orders, returns, complaints, credits, and rental requests from customers by phone, fax, email, and EDI transactions.
• Respond to customer inquiries and complaints in a professional manner; attempt to resolve complaints in accordance with established guidelines. Troubleshoot customers' problems and inform supervision/managem...