Technical Customer Service Specialist

Handle developer feedback and technical inquiries related onboarding, integration launch and operations

Diagnose and troubleshoot issues related to API Integration and open platform access

Create and maintain FAQ's, troubleshooting documentation, and standard response templates

Collaborate with engineering and product teams to identify and resolve platform bugs or performance issues.

Analyze recurring developer pain points and drive initiatives to optimize platform functionality and support efficiency

Contribute Insights to improve the overall developer journey and product experience

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable 2 years of working experience in the technical support, platform customer service, or developer relations
• Preferab...