Job Description
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As a Technical Customer Service Specialist your role will be to perform complicated technical service functions for Ferris Commercial Mower products. This includes acting as a liaison between internal departments and manufacturers, service centers, central distributors, field sales staff and customers in order to resolve complex requests, questions and concerns associated with company products and services. #LI-LB1 #LI-Onsite
You will do this by:
- Acting as subject matter expert in responding to and resolving a variety of product,service requests, questions and concerns of moderate complexity via telephone, e-mail, and other technologies.
- Investigating and troubleshooti...
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