Technical Customer Support

Position Summary

Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry.  Prepare financial quotes for customers on Aftermarket projects and the oversee and manage the project from beginning through final delivery and installation startup.

Key Responsibilities

• Plan, organize, and lead individual customer machine projects from inception to completion. Develop and maintain the cadence of work schedules, hours, costs and communication for each project.
• Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status.
• Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection.
• Act as a mai...