Technical- Customer Support

Overview

Join our team as a Technical Support and play a vital role in assisting our clients with their technical issues. In this position you will provide expert troubleshooting, resolve technical issues and ensure our customers experience seamless support. We're looking for someone with strong technical knowledge, excellent communication skills and a commitment to customer satisfaction. If you're ready to make a difference and support clients in navigating technical challenges, this is the role for you.

Key Responsibilities

• Provide technical support to B2B/B2C clients ensuring high-quality service delivery.
• Accompany clients through the service integration process offering guidance and assistance.
• Monitor service status post-integration and address any client queries or issues.
• Efficiently manage support tickets using our ticketing system.
• Utilize Microsoft Office tools proficiently to document report and resolve...