Job Description

:

The Technical Customer Support Engineer (TCSE) provides customers technical support for all Nipro PharmaPackaging glass converted products they purchase and for new products that they are considering. Interacting with an assigned portfolio of customers, in coordination with sales, the TCSE captures customers’ needs and expectations then translates these into adequate product offerings.

The TCSE acts to develop business and to improve the customer experience by bringing daily support to their portfolio of customers along their drug/device development schedules.

What you will do:

Intercompany related activities

  • Contributes to the definition of standard specifications, Technical Data Sheets, drawings, quality levels initiatives
  • Contributes to the product strategy definition, based on expertise and capture of market feedback
  • Contributes to the deployment of scientific policy (protocols, articles, and position papers)

    • Custom...

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