Technical Customer Support Engineer

Job Summary Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience. Key Responsibilities Customer Interaction: Act as the primary customer contact, delivering exceptional service. Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed. Product Knowledge: Stay updated on company products, services, and trends. Customer Experience Improvement: Identify and recommend improvements for customer experience. Technical Support: Assist with product setup, troubleshooting, orders, and returns. Database Management: Maintain accurate customer records in the database. Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction. Reporting: Generate reports on customer satisfaction and improvements. Training: Train new customer service representatives if needed. Team Collaboration: Participate in team meetings and improvement initiatives. Qualifications & Skills Education: Diploma/ degree in Electrical/ Electronics field preferred Skills: Excellent communication, problem-solving, and multitasking skills. Technical Proficiency: Proficiency in customer service software and Microsoft Office. Mindset: Strong organizational skills and a customer-centric mindset. Requirements Qualifications & Skills Education: Diploma/ degree in Electrical/ Electronics field preferred Experience: Experience in customer service or a related field. Skills: Excellent communication, problem-solving, and multitasking skills. Technical Proficiency: Proficiency in customer service software and Microsoft Office. Mindset: Strong organizational skills and a customer-centric mindset. Benefits
Bachelors/Master’s degree In Energy/Elec Engg/ Electronics Engg/ MBA
0-1 year
Business Development Executive Requirements: Bachelors/Master’s degree In Energy/Elec Engg/ Electronics Engg/ MBA Strong knowledge of scientific and technical products. Attention to details Excellent interpersonal skills. Professional and friendly demeanor. Strong communication skills. Basic knowledge of computer systems and Office Software. Ability to meet sales and commission targets. Ability to travel.