Job Description
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
● Customer Interaction: Act as the primary customer contact, delivering exceptional service.
● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
● Product Knowledge: Stay updated on company products, services, and trends.
● Customer Experience Improvement: Identify and recommend improvements for customer experience.
● Technical Support: Assist with product setup, troubleshooting, orders, and returns.
● Database Management: Maintain accurate customer records in the database.
● Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
● Reporting: Generate reports on...
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