Technical Customer Support

Location

Portugal – TP Douro
Remote
(On-site
1 day per quarter
)

Start Date

2 February 2026
About The Role
As a
Technical Customer Support Specialist
, you will support customers by resolving technical and data-related issues, with a strong focus on
SQL-based problem solving
. You will act as a trusted point of contact, ensuring high service quality and long-term customer satisfaction.

What Youll Do

• Provide technical and customer support via email and phone
• Analyze and resolve customer issues related to data, system usage, and SQL queries
• Act as a customer advocate, ensuring issues are followed through to resolution
• Collaborate with internal technical and product teams
• Proactively suggest improvements to tools, processes, and customer experience
• Maintain accurate documentation and follow internal support procedures

What Youll Need

• Native-level ...