Technical Customer Support Professional

The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex sophisticated software, and networked and/or wireless systems. You will be a key player in addressing issues where primary product support has not resolved software problems. Additionally, you will contribute to product improvement by reporting design, reliability, and maintenance issues.

As a Technical Customer Support Professional, you will serve as a vital liaison between our dealers/customers, Global Support and Trimble, providing enterprise-level support for our products and services. Your role will involve answering customer inquiries, resolving issues, coordinating escalation procedures, and contributing to the delivery of support, training, and other related processes. This position is crucial for maintaining high customer satisfaction and ensuring the effective use of our applications. This job role requires the individual to work in different shifts including night shifts.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

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