Technical Customer Support Representative

Job Description:

We are seeking a highly skilled and customer-focused Customer Service Professional to join our team. As a key member of our operations, you will play a critical role in ensuring high-quality service delivery and exceptional customer satisfaction.

• You will manage customer interactions across multiple channels, including phone, chat, and email with professionalism and empathy.
• Triage incoming requests and support tickets efficiently, allocating resources as needed.
• Track escalated cases for timely resolution with clear communication to customers.
• Collaborate closely with internal teams to coordinate scheduling activities when required).