Job Description

We are seeking a Technical Customer Support Representative to join a small, customer-focused team supporting a book retail platform during the holiday season. The ideal candidates will have prior experience in customer support, familiarity with helpdesk tools, and strong written communication skills. This is a contract position with a preference for candidates located in the Raleigh-Durham (RDU) area. While remote work is available, on-site training is required during the first week.

Responsibilities of the Customer Support Representative:

  • Assist customers with locating orders, navigating the website, and resolving billing inquiries
  • Respond to support tickets using helpdesk tools such as FreshDesk
  • Meet performance metrics including ticket resolution volume, response time, and customer satisfaction
  • Maintain clear and professional written communication with customers
  • Collaborate with internal teams to ensure timely and ...

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