Technical Customer Support Representative (Remote, LATAM)

Overview

ATTN: This is not your typical support center job! At LearnWorlds, our Customer Support team is the front line of product intelligence and customer trust. We don't just answer questions — we diagnose, solve, and elevate every interaction into a meaningful experience. This is an entry-level remote role for LATAM, ideal for someone who may not have formal tech experience but shows critical thinking, intellectual curiosity, and clear communication under pressure. You'll work (in English) across email, chat, phone, and live Q&A during webinars, helping customers across the globe build online training academies, publish courses, and deliver exceptional learning experiences. The role operates on pre-set shifts for predictability and flexibility for personal projects or other commitments during off-hours.

Key Responsibilities

• Become an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many dif...