Job Description
**Why You Should Join Us?**
Join a passionate and collaborative team at the forefront of delivering exceptional technical support for Intelex, a leading platform in Environmental, Health, Safety, and Quality (EHSQ) management. As a Support Analyst, you’ll play a key role in helping our customers succeed by resolving technical issues and ensuring a seamless user experience. If you're a problem-solver who thrives in a fast-paced environment and enjoys making a real impact, we’d love to meet you.
**What You’ll Do?**
As a **Support Analyst** , you’ll be the go-to expert for our customers, helping them get the most out of the Intelex platform. Your responsibilities will include:
+ Managing a dynamic queue of customer support inquiries via our ticketing system, email, and phone.
+ Diagnosing and resolving technical issues related to the Intelex software.
+ Determining whether issues are system-related or user-related.
+ Troubleshooting and debugg...
Join a passionate and collaborative team at the forefront of delivering exceptional technical support for Intelex, a leading platform in Environmental, Health, Safety, and Quality (EHSQ) management. As a Support Analyst, you’ll play a key role in helping our customers succeed by resolving technical issues and ensuring a seamless user experience. If you're a problem-solver who thrives in a fast-paced environment and enjoys making a real impact, we’d love to meet you.
**What You’ll Do?**
As a **Support Analyst** , you’ll be the go-to expert for our customers, helping them get the most out of the Intelex platform. Your responsibilities will include:
+ Managing a dynamic queue of customer support inquiries via our ticketing system, email, and phone.
+ Diagnosing and resolving technical issues related to the Intelex software.
+ Determining whether issues are system-related or user-related.
+ Troubleshooting and debugg...
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