Technical Customer Support Senior Analyst - HIH

Provides advanced professional input to complex IT Support assignments/projects. Utilizing independent judgment and discretion, designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation. Assists in planning, scheduling and implementation. Initiates corrective action to stay on schedule. Supports and provides direction to more junior professionals. Works autonomously, only requiring 'expert' level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Technical Support.

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