Job Description
**Job Description Summary**
Technical Customer Support Specialist is responsible for supporting day-to-day business operations of BD Learning Academy and associated learning platforms. The role will assist business partners, customers, IT, and stakeholders in providing technical customer support.
**Job Description**
**Main responsibilities will include:**
**Technical**
+ Primary customer and internal associate support for customer facing BD portals including, but not limited, to BD Learning Academy (BDLA), My BD Learning:
+ Day-to-day system and course access support for end users, including new user confirmations and access level validations
+ Tier 1 customer support, including registrations, logins, and browser issues, as well as locating, accessing and using courses and portal functionality
+ Tier 2 customer support, including database corrections, batch user list imports,...
Technical Customer Support Specialist is responsible for supporting day-to-day business operations of BD Learning Academy and associated learning platforms. The role will assist business partners, customers, IT, and stakeholders in providing technical customer support.
**Job Description**
**Main responsibilities will include:**
**Technical**
+ Primary customer and internal associate support for customer facing BD portals including, but not limited, to BD Learning Academy (BDLA), My BD Learning:
+ Day-to-day system and course access support for end users, including new user confirmations and access level validations
+ Tier 1 customer support, including registrations, logins, and browser issues, as well as locating, accessing and using courses and portal functionality
+ Tier 2 customer support, including database corrections, batch user list imports,...
Apply for this Position
Ready to join BD (Becton, Dickinson and Company)? Click the button below to submit your application.
Submit Application