Technical Customer Support Specialist

**Description**:
**The Role**
Join our dynamic team as an Customer Support Specialist, where you’ll play a crucial role in ensuring our external users have a seamless experience with our cutting-edge SaaS platform.
You’ll be the go-to problem solver, using your expertise to manage technical issues and queries and providing exceptional customer support.
If you’re a detail-oriented professional with a passion for customer service and a knack for navigating fast-paced environments, we want you on our team!
**What will you be doing?**:
- Identify, analyse, and resolve common technical issues, questions, and problems that occur for external users using our SAAS Platform
- Manage ticket queue to ensure timely resolution
- Provide customer support using remote connection software
- Provide thorough documentation on each customer interaction
- Meet or exceed KPI goals
- Liaise with Internal member of staff and engineers where applicable
- Provide ad hoc repo...