Technical Customer Support Specialist

Overview

We are seeking an experienced Technical Customer Support Specialist to join our team at a fast-growing and dynamic VOIP company.

The ideal candidate will have at least 2 years of related experience, excellent communication skills, and the ability to assist customers over the phone with technical support and troubleshooting.

You will be working in a fast-paced, tech-savvy environment, helping clients solve their VOIP-related issues with professionalism and empathy.

Responsibilities

• Handle inbound and outbound customer calls related to VOIP services.
• Provide troubleshooting assistance and technical support.
• Resolve customer issues in a timely and efficient manner.
• Document customer interactions and solutions in the system.
• Collaborate with internal teams to ensure customer satisfaction.

Qualifications

• Minimum of 2 years of experience.
• Strong u...