Technical Customer Support Specialist

Job Title: Technical Customer Service Representative

About the Role:

As a technical customer service representative, you will be responsible for providing exceptional support to our customers through phone and email communications.

• Troubleshoot multimedia infrastructures (VDSL, COAX, or FTTH)


• Provide level 1 and 2 support and troubleshooting for Internet services, VoIP, TV Box, and Mobile

Required Skills and Qualifications:

We are looking for individuals with a strong interest in entertainment electronics and ease of use. The ideal candidate should have:

• A technical degree or equivalent qualification


• Mastery of networks (IP routers NAS remote access etc.) and consumer electronics equipment


• Excellent listening skills sense of service customer-oriented approach

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