Job Description
Description
We are looking for a skilled Technical Customer Support specialist with a detail-oriented approach to join our team on a contract basis. In this role, you will play a key part in assisting customers with technical inquiries, managing documentation, and ensuring prompt resolution of issues. This position is ideal for someone with strong communication skills and a proactive approach to problem-solving.
Responsibilities:
• Provide timely and effective support to customers by addressing technical inquiries and troubleshooting issues.
• Maintain accurate documentation of customer interactions, resolutions, and follow-up actions.
• Collaborate with internal teams to ensure quality service and adherence to established protocols.
• Assist in training customers on product usage and provide guidance on best practices.
• Review and process invoices accurately, ensuring compliance with financial procedures.
• Supp...
We are looking for a skilled Technical Customer Support specialist with a detail-oriented approach to join our team on a contract basis. In this role, you will play a key part in assisting customers with technical inquiries, managing documentation, and ensuring prompt resolution of issues. This position is ideal for someone with strong communication skills and a proactive approach to problem-solving.
Responsibilities:
• Provide timely and effective support to customers by addressing technical inquiries and troubleshooting issues.
• Maintain accurate documentation of customer interactions, resolutions, and follow-up actions.
• Collaborate with internal teams to ensure quality service and adherence to established protocols.
• Assist in training customers on product usage and provide guidance on best practices.
• Review and process invoices accurately, ensuring compliance with financial procedures.
• Supp...
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