Technical Delivery Team Manager

Hiring for EUC Delivery Lead / EUC Tower Lead (Technical Delivery manager)

Location: Bengaluru, India (Onsite – 5 Days Work from Office)

Employment Type: Full-time

How to Apply:

Send your resume to:

Suneetha:

Role Summary

The EUC Delivery Lead is accountable for end-to-end steady-state service delivery across critical End User Computing (EUC) towers. This role requires a hands-on technical leader who ensures service stability, team productivity, operational governance, and superior customer experience within a managed services environment.

Technology Scope (Must Have)

VDI: VMware Horizon VDI, Azure Virtual Desktop (AVD)

Endpoint Management: Microsoft SCCM, Microsoft Intune

Endpoint Security: Microsoft Defender (Endpoint / AV / EDR)

Key Responsibilities

Service Delivery & Customer Experience

Own SLA, KPI, and OLA performance across EUC towers

Drive CSAT/NPS outcomes through service quality and delivery excellence

Act as the escalation point for critical incidents and service risks

Technical Leadership

Maintain 9/10 hands-on proficiency in at least one core EUC technology

Provide technical oversight, guidance, and escalation support

Analyze incident trends and drive root-cause resolution

Team & Delivery Governance

Hire, manage, and mentor EUC delivery teams

Drive productivity via daily stand-ups, onsite governance, and delivery discipline

Utilize tools such as JIRA for task tracking, workload management, and reporting

Process, SOPs & Compliance

Design, document, and enforce Standard Operating Procedures (SOPs)

Ensure compliance with client standards, security controls, and audit requirements

Risk & Continuous Improvement

Identify delivery and operational risks proactively

Lead mitigation and contingency planning

Drive process improvements, efficiency gains, automation, and best-practice adoption

Required Experience & Skills

13+ years in EUC / End User Computing within IT Services or Managed Services

Strong expertise in VDI, Endpoint Management, and Endpoint Security

Proven experience hiring and managing delivery teams

Strong understanding of RUN operations and service governance

Excellent communication, documentation, and stakeholder management skills

RUN-focused delivery leader with strong technical depth

Process-driven, metrics-oriented, and customer-first mindset

Comfortable operating in high-availability, enterprise environments