Technical Desk-based Account Manager

Overview

We are seeking a knowledgeable, proactive, and customer-focused Technical Desk-based Account Manager to join our organisation. In this role, you will support and manage B2B client accounts within the electronic security distribution sector, offering technical guidance, resolving product-related challenges, and ensuring a seamless customer experience. You will act as the technical liaison between customers and internal teams, fostering long-term relationships built on trust, expertise, and service excellence.

Key Responsibilities

• Serve as the primary technical point of contact for designated client accounts.
• Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
• Support customers by troubleshooting technical issues and delivering timely, practical solutions.
• Ensure consistently high ...