Job Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Technical Desktop Assistance

Location: Washington, DC.

 

 

The Overall Purpose of Position:


  • The purpose of this position is to provide level 1 technical assistance to end-users, as well as remote users, track issues to rectify user issues, document solutions or escalate to other technicians as needed.



Scope Of Work:

The position’s Scope of Work include the following:


  • Provide advance phone/email/walkup support to internal and external users.

  • Assist users in connecting to the network remotely.

  • Conduct IT training and orientation for new hires.

  • Create Active Directory account...

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