Technical Helpdesk Agent - Mandarin

Full Job Description
We are seeking highly motivated and technically inclined individuals to join our dynamic
team as Fibre Broadband Technical Helpdesk Agents. In thisrole, you will be the first point of
contact for customers experiencing technical difficulties with their fibre broadband services.
You will be responsible for diagnosing and resolving customers broadband issues effectively
and efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities:
• Receive and handle inbound callsregarding fibre broadband technical issues
• Diagnose and troubleshoot a wide range of 10G PON technical problems, such as
installation, Internet connectivity,slow speeds, ONT/router issues, Wi-Fi connectivity,
and voice problems remotely
• Provide clear and concise technical explanationsto customersin a professional and
friendly manner, ensuring timely resolution of issues
• Escalate complex issuesto higher-levelsupport teams asrequired
...