Job Description
Position:Technical helpdeskAnalyst/ Sr. Analyst
Location:Sao Leopoldo
Portuguese & Spanish Proficiency
Hardware & Software network
Technical helpdesk or technical call center experience
VPN and remote dial
Job Description
Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users
Route problems to internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
Location:Sao Leopoldo
Portuguese & Spanish Proficiency
Hardware & Software network
Technical helpdesk or technical call center experience
VPN and remote dial
Job Description
Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users
Route problems to internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
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