Technical Helpdesk Support

Responsibilities

• Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.
• Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.
• Continuously follow up on unresolved tasks internally and externally to ensure all customer inquiries are properly addressed.
• Demonstrate the ability to work effectively both independently and as part of a team.
• Perform additional tasks as assigned by team leaders when necessary.

Requirements

• Diploma or Degree qualification
• Proficient in both English and Bahasa Malaysia.
• Fluency in Mandarin is a plus, as the role involves interaction with Mandarin-speaking clients.
• Customer-oriented with a patient and service-driven attitude.
• Experience or familiarity with acco...