Technical Helpdesk Team Leader

The Technical Helpdesk Team Leader acts as the single technical point of contact in-country for the Regional Aftersales (SSDS) department.

The role coordinates the collection, consolidation, and presentation of technical information and incident feedback, ensures country-impacting issues are recognized and addressed by SSDS, and channels manufacturer feedback to the local dealer network.

The position also leads and steers the local Swift-Dealers team to drive timely resolution of technical cases, elevate customer satisfaction, and optimize cost and service outcomes.

Key activities and responsibilities:

• Serve as the sole in-country technical interface with the regional SSDS team, ensuring clear, timely, and accurate communication.
• Coordinate the creation, submission, and presentation of technical reports, incident summaries, and root-cause insights.
• Monitor, prioritize, and escalate technical incidents that impact ...