Job Description

About the role

We are seeking an innovative and technically skilled KM Manager to join our global HR Knowledge Management team. In this role, you will drive the optimization of AI-powered search, analytics, and self-service solutions for HR knowledge across the organization. You will partner closely with Digital Technology (DT) teams and global stakeholders to deliver best-in-class knowledge management experiences, focusing on knowledge gap detection, case deflection, and continuous improvement through advanced analytics.

Key Responsibilities:

KM Technology & Analytics Excellence

  • Lead the optimization and continuous improvement of AI-driven search capabilities for HR knowledge platforms (e.g., ServiceNow, SharePoint).
  • Lead the end-to-end technical development and delivery of ServiceNow (SNOW) enhancements, including requirements gathering, solution design, testing, and deployment in partnership with Digital technology team, KM team, and GPS t...

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