Technical Lead

Position Description:

This role is hybrid and requires you to be at our downtown Toronto office at a minimum 2 days per week - subject to change at any time. 
 
The Technical Lead – ECRM serves as a key liaison between business, technical, and product teams, driving the design, development, and deployment of Contact Centre solutions in ECRM. This role combines system analysis, full-stack development, and leadership to deliver modern solutions, enabling efficient customer interactions and enhancing operational performance. The Tech Lead is responsible for ensuring architectural excellence, technical innovation, and business alignment throughout the end to end delivery of the ECRM program.

Your future duties and responsibilities:

. Lead the design, development, and deployment of ECRM, Salesforce, Azure, Desktop, Reporting Solutions.
. Collaborate with business stakeholders to translate goals into system and functional requirements.<...